Cancel & Refund Policy

At Branx°, we are committed to delivering high-quality digital services and ensuring client satisfaction. However, we understand that circumstances may arise where cancellation or refunds are necessary. Please read our policy carefully:

1. Cancellation Policy

• Project-Based Services:
  Clients may request a cancellation within 48 hours of project initiation. If work has already begun, a cancellation fee (up to 30% of the project cost) may be applied based on the work completed.

• Monthly/Retainer Services:
  Cancellations must be made at least 7 days before the next billing cycle. Any cancellation after this period will be effective in the following cycle.

• Custom Orders or Urgent Deliverables:
  Once confirmed, these are non-cancellable due to immediate resource allocation and priority handling.

2. Refund Policy

• Eligibility:
  Refunds are only provided for unused services or under circumstances where the service could not be delivered due to Branx°’s fault.

• Non-Refundable Items:

  • Domain, hosting, and third-party tool costs

  • Work already completed or in progress

  • Services canceled after the delivery deadline

• Partial Refunds:
  May be granted on a case-by-case basis if the client is unsatisfied and the project is less than 50% complete.

• Processing Time:
  Approved refunds will be processed within 7–10 business days to the original payment method.

3. Dispute Resolution

If you have concerns about service quality or delivery, please contact us at support@branxhq.com. We’ll do our best to resolve the issue promptly and fairly.